Frequently Asked Questions


Can I use a Legal Sea Foods Marketplace Gift Certificate at a Legal Sea Foods restaurant?
Gift Certificates from Legal Sea Foods Marketplace are for shipped seafood orders only and cannot be redeemed at Legal Sea Foods restaurants.

Where do you ship?
We currently ship our seafood within the contiguous United States.

Can I select the delivery date for my order?
During checkout, you will be asked to choose the day you'd like your seafood to arrive.

What if I need to cancel or change my order?
Order cancellations/changes must be received no later than 12 p.m. Eastern Time on the business day prior to the order's scheduled ship date. If you are placing an order after 12 p.m. Eastern Time with a ship date of the following business day, it cannot be canceled/modified. To cancel/change your order, call 800-343-5804 (Monday - Friday, 9 a.m. - 5:30 p.m. Eastern Time).

How is your seafood shipped?
Our seafood is packed in insulated, corrugated boxes that contain coolants (dry ice for frozen items and gel packs for live or fresh shellfish) to preserve the quality and freshness of our products in transit. We also use seawater-soaked pads when shipping lobsters to ensure they stay in premium condition.

NITRO-FRESH® is an industry-leading process that uses liquid nitrogen to flash freeze seafood at its peak of freshness so that the taste, texture, and moisture content remain absolutely intact. NITRO-FRESH® locks in the quality - learn more here.


How should I thaw frozen items?
We recommend thawing your frozen seafood in the refrigerator overnight.

What is the green, red, or black stuff inside the body of my lobsters?
The soft green substance is the liver, known as the tomalley. The red substance is the roe or the eggs of the female lobster. The roe will be hard and bright to dark red when fully cooked and will appear gelatin-like and almost black if raw or undercooked. Both the tomalley and roe are considered delicacies but can also be rinsed off.

How soon should I cook my live lobsters?
We recommend you cook and consume your lobsters on the day they arrive. If that is not possible, cook the lobsters right away and then keep them in the refrigerator until ready to eat (no longer than three days max).

What if my lobsters are not moving?
Although lobsters may appear motionless, they have been carefully packed and are alive and ready to prepare. You'll see that the tail will be curled-up and the tail meat will be firm once steamed or boiled - a sure sign that you cooked a healthy and fresh lobster.

Feel free to drop us a line at with any additional questions.